Customer Engine
Customer Engine
Innovation That Starts and Ends with the User
Breakthrough tech is only half the equation. Building trusted AI products starts with understanding users. Industry leaders share how they fuse deep technical innovation with intuitive design and user empathy to drive adoption and long-term value.
Best for:
Customer ExperienceLegal, Compliance, Policy
Concurrent Sessions
You may enjoy these other sessions happening at the same time.
Builders3:00 PM - 3:40 PM
Q&A with Arvind Jain, Founder & CEO at Glean & Eric Yuan Founder & CEO at Zoom
Arvind JainGlean
Eric YuanZoom
Ecosystem2:45 PM - 3:25 PM
Roundtable | AI in Customer Service: From Cost Center to Strategic Growth Engine
Tom EggemeierZendesk
Main2:40 PM - 3:00 PM
How to Build Enterprise Trust in a High-Stakes Era
Wendy GonzalezSama
Christina CacioppoVanta
Harry McCrackenFast Company
Main3:00 PM - 3:20 PM
Building Models That Understand the World
Anastasis GermanidisRunway
Cristina CriddleFinancial Times
Builders2:35 PM - 3:00 PM
Building Secure Systems for the AI age
Kara SpragueHackerOne
Sol RashidiCyera
Sophie SchmidtRest of World
Builders3:00 PM - 3:20 PM
How Do You Scale AI When the Cloud Isn’t Enough?
J.J. KardwellVultr
Garima KapoorMinIO
Ecosystem2:45 PM - 3:25 PM
Roundtable | AI and the Creator Economy
James LouderbackInside The Creator Economy
Ecosystem3:00 PM - 3:40 PM
Roundtable | From Builder to Backer: The Operator's Playbook for Venture Capital
Vanessa LarcoPremise VC
Command Desk3:00 PM - 3:45 PM
AI/Corporate Strategy Peer [X]Change: The Reality Gap: Why Physical AI Matters for Logistics
Sponsored by Dexory
LEARN MOREBuilders3:00 PM - 3:45 PM
Humans X Machines: Agents Finally Go On-Call
Sponsored by Resolve AI
LEARN MORECommand Desk2:30 PM - 3:15 PM
What AI Red Teaming Looks Like Outside the Lab
Sponsored by Alice
LEARN MORECommand Desk3:00 PM - 3:45 PM
Measuring AI Impact: Lessons From 100 Conversations with Global 2000 CIOs
Sponsored by Larridin
LEARN MORE
Main3:00 PM - 3:45 PM
Press conference with Salesforce & Slack
Rob SeamanSlack
Madhav ThattaiSalesforce
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