Customer Engine
Customer Engine
Understanding AI Should Be Simple
AI is shaping every conversation, and far too often those conversations sound like code - LoRA, MoE and MCP. Acronyms and trending phrases become the main way of talking about the technology, leaving many feeling disconnected rather than empowered. For this session, you’ll learn simple ways to think through important concepts of AI, and leave with practical frameworks to explain and advocate for AI with your users, customers and in your organizations.
Best for:
Customer ExperienceTechnologySalesCorporate Strategy/ BD/ CAIOLegal, Compliance, Policy
Concurrent Sessions
You may enjoy these other sessions happening at the same time.
Main4:20 PM - 4:40 PM
AI-Driven World Building with Roblox
David BaszuckiRoblox
Alex HeathSources
Control Room4:05 PM - 4:25 PM
Funding and Scaling with AI
Vanessa LarcoPremise VC
Henry WardCarta
Sheila GulatiTola Capital
Chris MetinkoAxios
Builders3:45 PM - 4:25 PM
Q&A with Ray Kurzweil, Inventor, Author, Futurist & Ethan Kurzweil, Co-founder & Managing Partner at Chemistry
Ray Kurzweil
Ethan KurzweilChemistry
Customer Engine3:55 PM - 4:35 PM
Q&A with Larry Li, Founder and Managing Partner, Amino Capital
Larry LiAmino Capital
Builders3:30 PM - 4:10 PM
Roundtable | Inside the Incumbent Mindset on AI: A Playbook for Startups That Want to Matter
Rakefet Russak-AminoachTeam8
Customer Engine3:35 PM - 4:15 PM
Roundtable | From Demo to Deploy: Why Most AI Agents Fail in Production
Michael NunezVentureBeat
Builders4:00 PM - 4:45 PM
AI Agents for Revenue Leaders: Workflows That Work
Sponsored by People.ai
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Builders4:00 PM - 4:45 PM
The Agent Governance Playbook: From Prototype to Production-Scale Autonomy
Sponsored by Rubrik
LEARN MORE
Control Room3:30 PM - 4:15 PM
Taming Agent Chaos to Deliver Business Process Results
Sponsored by Automation Anywhere
LEARN MORE
Ecosystem4:00 PM - 5:00 PM
Showcase Talks
Sponsored by Impala AI & NiCE & Advanced Micro Devices Inc. & BrandPal & Regal & StackOne & OPTIMAZE






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Main4:00 PM - 4:45 PM
Press conference on Women in AI with Scribe and Upside
Jennifer SmithScribe
Mada SegheteUpside
Ready to Be Part of It?
Don't miss out on the premier AI event of the year! Get your tickets now and be part of the future of technology!


