Zendesk CEO Tom Eggemeier leads a discussion on the major shift AI is driving in customer service, where CEOs now see AI as a key revenue enabler rather than just a tool to reduce costs. Discover how AI helps companies resolve routine issues quickly, rethink traditional service metrics, and free up resources for high-impact initiatives. Explore how this AI-driven efficiency is enabling businesses to scale significantly without a proportional increase in headcount - and how SaaS companies should help their customers navigate this industry-transforming shift.

Global organisations are redesigning service operations under pressure from AI, rising customer expectations and fragmented systems. Boomi and Zendesk leaders break down what it takes to integrate data, automate workflows and upgrade legacy processes. A strategic discussion for companies modernising how they serve customers at scale.