Twilio

Twilio was founded in 2008 to simplify the complexity of the global telecommunications network and bring communications to the cloud. Since then, we’ve evolved into a secure, flexible platform that combines communication channels, contextual data, and AI orchestration to power amazing digital experiences. The Twilio platform empowers humans and AI agents to work together, coordinate across channels, and pick up every customer conversation where the last one left off.

View website

Previous Sessions

HumanX 2026 San Francisco

Beyond Simple Automation: Building Loyal Customers with Smarter AI Conversations

Simple automation doesn’t cut it anymore. In a time where enterprises are struggling to get agentic pilots off the ground, customers are losing patience with irrelevant outputs that don’t solve their problem and have to repeat their story all over again when they eventually reach a human. Customers now expect fluid, natural conversations with AI that understands their unique needs and proactively resolves them without constant prompting on the channel they prefer, paired with a frictionless handoff when the human touch is required.

Join Twilio for a candid discussion on building customer loyalty by empowering AI and human agents alike with contextual data to have smarter, more impactful conversations.

Best for:

Technology

Sponsored by Twilio

Presented by

Rachel Baskin

Product Manager

Twilio

Brent Bailey

Solutions Architect

Twilio

An attendee scans an exhibitor's badge on the show floor at HumanX 2026 San Francisco

WHY SPONSOR HUMANX?

"The biggest industry leaders and decision-makers in the AI space." — Bloomberg

C-suite leaders, senior buyers and the organisations driving AI strategy — all in one place, all ready to do business. No pay-to-play panels. No recycled content. Just three days of high-impact conversations with the people who matter.

If you want your brand in that room, start here.

REQUEST SALES CATALOG