Twilio

Twilio’s Customer Engagement Platform powers direct, personalized relationships worldwide. With data & communications, Twilio adds intelligence and security to every touchpoint, helping millions build magical experiences for their customers everyday.

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HumanX 2026 San Francisco

Beyond Simple Automation: Building Loyal Customers with Smarter AI Conversations

Simple automation doesn’t cut it anymore. In a time where enterprises are struggling to get agentic pilots off the ground, customers are losing patience with irrelevant outputs that don’t solve their problem and have to repeat their story all over again when they eventually reach a human. Customers now expect fluid, natural conversations with AI that understands their unique needs and proactively resolves them without constant prompting on the channel they prefer, paired with a frictionless handoff when the human touch is required.

Join Twilio for a candid discussion on building customer loyalty by empowering AI and human agents alike with contextual data to have smarter, more impactful conversations.

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