Tom Eggemeier
CEO
Zendesk
United StatesTom is the CEO of Zendesk, and a member of the board. Most recently, Tom was a partner at the private equity firm Permira, where he was the head of the Menlo Park office and focused on investing and value creation in the Technology sector. In addition to the Zendesk board, Tom serves on the boards of Axiom, G2, Seismic, and Mimecast. Prior to joining Permira, Tom was the President of Genesys, a Permira fund portfolio company and global leader in omnichannel customer experience and contact center software.
Customer Engine
Customer Engine
Is This the "End of SaaS" Moment We’ve Been Building For?
For two decades, the SaaS playbook has been absolute: sell seats, maximize user adoption, and lock enterprises into multi-year, recurring software subscriptions. But the rise of autonomous AI agents is completely flipping the unit economics of the technology stack. When an AI agent can resolve a customer support issue in seconds, the traditional model of charging per seat collapses.
Best for:
Customer ExperienceSales
Control Room
Control Room
Roundtable | When AI Does the Volume: What is the Future Role of the Human Agent?
AI agents will soon handle the vast majority of routine service interactions. This roundtable tackles the organizational redesign required to transition human workers from "linear ticket solvers" to "system architects and empathy experts“.
** Please note: Space is limited to 19 seats and is available on a first-come, first-served basis. We recommend arriving early to secure your spot. **
Best for:
Customer ExperienceOperationsSales
AGENDA AT A GLANCE
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